Shipping policy

Last Updated: June 2026

Thank you for shopping with G&G Productions.

This Shipping Policy explains how orders placed through shop.gandgpro.com are processed, shipped, and delivered.

Shipping Destinations

We currently ship throughout South Africa.

International shipping may be available on selected products and destinations. International customers are responsible for reviewing any applicable customs, duties, taxes, and import regulations before placing an order.

South African Shipping

We offer:

Free standard shipping on qualifying orders over R500
Nationwide delivery through trusted courier partners
Optional expedited shipping services where available

Shipping rates for orders below the free shipping threshold will be calculated and displayed during checkout.

Order Processing

Orders are generally processed within 1–3 business days after payment confirmation.

During major event periods, product launches, limited-edition merchandise drops, public holidays, or promotional campaigns, processing times may be extended.

Once your order has been dispatched, you will receive tracking information where available.

Estimated Delivery Times

Delivery times are estimates and are not guaranteed.

Typical delivery timeframes are:

Gauteng

1–3 business days after dispatch

Major Metropolitan Areas

1–4 business days after dispatch

Regional and Outlying Areas

2–7 business days after dispatch

Delivery timeframes may vary due to factors beyond our control, including courier delays, weather conditions, public holidays, strikes, or other logistical disruptions.

Event Merchandise Availability

Many products sold through our store are produced in limited quantities or as part of specific events, festivals, conferences, or experiences.

While we strive to maintain accurate stock levels, availability cannot be guaranteed until your order has been confirmed and processed.

If a product becomes unavailable after purchase, we may offer:

A replacement product
Store credit
A refund

at our discretion.

International Shipping Disclaimer

For international orders, the customer is responsible for:

Import duties
Customs fees
VAT or sales taxes
Clearance fees
Any additional charges imposed by local authorities

These fees are not included in the purchase price or shipping cost unless explicitly stated.

G&G Productions is unable to estimate these charges, as they vary by country.

If customs charges are refused and a shipment is returned, original shipping costs and any additional charges incurred may be deducted from any refund.

Incorrect Shipping Information

Customers are responsible for ensuring that all shipping details are accurate at the time of purchase.

G&G Productions cannot be held responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete shipping information supplied by the customer.

Lost, Delayed, or Damaged Shipments

Once an order has been handed to a courier partner, delivery times are managed by the courier.

While we will assist wherever possible, we cannot guarantee delivery dates and are not liable for delays caused by third-party carriers.

If your order arrives damaged, please contact info@gandgpro.com within 7 days of delivery and include photographs of:

The packaging
The shipping label
The damaged product

We will investigate the matter and work towards an appropriate resolution.

Returns & Exchange Shipping

Unless an item is defective, damaged, or supplied incorrectly, customers are responsible for the cost of returning products for exchange or refund.

Customers may:

Arrange their own return courier service; or
Request that we arrange collection, with the associated courier costs deducted from any approved refund where applicable.

For full details, please refer to our Refund & Returns Policy.

Contact Us

For any shipping-related enquiries, please contact:

G&G Productions

Website: shop.gandgpro.com

Email: info@gandgpro.com

Address:
1 Hyde Lane
Hyde Park
Sandton
2196
South Africa