Privacy policy

 

 

Last Updated: June 2026

This Privacy Policy describes how shop.gandgpro.com (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our Site.

By using our Site, you agree to the collection and use of information in accordance with this Privacy Policy.

Collecting Personal Information

When you visit the Site, we may collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

In this Privacy Policy, "Personal Information" refers to information that can identify, relate to, describe, or reasonably be linked to an individual.

Device Information

Examples of Personal Information collected:

  • Browser type and version

  • IP address

  • Time zone

  • Cookie information

  • Pages viewed

  • Products viewed

  • Search terms

  • Site interaction data

Purpose of collection:

  • To operate and improve the Site

  • To provide a better user experience

  • To analyse website performance and usage

  • To help prevent fraud and maintain security

Source of collection:

  • Collected automatically through cookies, log files, web beacons, tags, and similar technologies.

Disclosure for a business purpose:

  • Shopify and other service providers that help us operate the Site.

Order Information

Examples of Personal Information collected:

  • Name

  • Billing address

  • Shipping address

  • Email address

  • Phone number

  • Payment information

  • Order history

Purpose of collection:

  • To process and fulfil orders

  • To arrange shipping and delivery

  • To communicate regarding your order

  • To provide invoices and confirmations

  • To detect and prevent fraud

  • To comply with legal obligations

Source of collection:

  • Collected directly from you.

Disclosure for a business purpose:

  • Shopify

  • Payment processing providers

  • Shipping and fulfilment partners

  • Service providers necessary to complete your order

Customer Support Information

Examples of Personal Information collected:

  • Name

  • Email address

  • Phone number

  • Any information you provide when contacting us

Purpose of collection:

  • To provide customer support and respond to enquiries.

Source of collection:

  • Collected directly from you.

Sharing Personal Information

We may share your Personal Information with trusted third-party service providers who assist us in operating our business and fulfilling orders.

Examples include:

  • Shopify, which powers our online store

  • Payment processors

  • Shipping and logistics providers

  • Marketing and analytics providers

  • Professional advisers and legal representatives where required

We may also disclose your Personal Information when required by law, regulation, court order, or other lawful request.

Marketing and Advertising

We may use your Personal Information to provide you with marketing communications, promotional offers, and advertisements that may be relevant to your interests.

We may use tools such as:

  • Shopify Analytics

  • Google Analytics

  • Meta (Facebook and Instagram) advertising services

  • Other advertising and analytics platforms

These services may use cookies, pixels, and similar technologies to help us understand user behaviour and improve our marketing efforts.

You may opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

Using Personal Information

We use your Personal Information to:

  • Provide products and services

  • Process and fulfil orders

  • Process payments

  • Deliver merchandise

  • Communicate with customers

  • Provide customer support

  • Improve our products and services

  • Conduct analytics and reporting

  • Prevent fraud and abuse

  • Comply with legal obligations

  • Send marketing communications where permitted

Retention of Information

We retain Personal Information for as long as reasonably necessary to:

  • Fulfil the purposes outlined in this Privacy Policy

  • Comply with legal, accounting, and regulatory requirements

  • Resolve disputes

  • Enforce our agreements

When Personal Information is no longer required, it will be securely deleted or anonymised where reasonably practicable.

Cookies

Our Site uses cookies and similar technologies to improve your browsing experience.

Cookies may be used to:

  • Remember your preferences

  • Maintain shopping cart functionality

  • Enable secure checkout

  • Measure website performance

  • Analyse visitor behaviour

  • Deliver relevant advertising

Most web browsers automatically accept cookies. You can usually modify your browser settings to decline or remove cookies if you prefer.

Please note that disabling cookies may affect the functionality of certain features of the Site.

Your Rights

Subject to applicable law, including the Protection of Personal Information Act, 2013 (POPIA), you may have the right to:

  • Access your Personal Information

  • Correct inaccurate information

  • Request deletion of your information

  • Object to certain processing activities

  • Withdraw consent where processing is based on consent

  • Request information about how your data is processed

To exercise any of these rights, please contact us using the details provided below.

Security

We take reasonable technical and organisational measures to protect your Personal Information against loss, misuse, unauthorised access, disclosure, alteration, or destruction.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Third-Party Websites

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies separately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, legal requirements, or operational needs.

Any updates will be posted on this page, and the revised version will become effective upon publication.

Contact Us

If you have any questions about this Privacy Policy, our privacy practices, or would like to exercise your rights regarding your Personal Information, please contact us:

G&G Productions

Website: shop.gandgpro.com

Address:
1 Hyde Lane
Hyde Park
Sandton
2196
South Africa

Email: info@gandgpro.com

If you are not satisfied with our response regarding the processing of your Personal Information, you may lodge a complaint with the South African Information Regulator.