Refund policy


 

Last Updated: June 2026

Thank you for shopping with G&G Productions.

We want you to be happy with your purchase. If you're not completely satisfied, please review our refund and returns policy below.

Order Cancellations

Orders may be cancelled within 60 minutes of purchase by contacting us at info@gandgpro.com.

Once an order has entered production, packing, fulfilment, or shipping, it can no longer be cancelled.

Please note that many of our products are produced to order or in limited event merchandise runs, which means cancellation requests cannot always be accommodated after processing has begun.

Returns & Exchanges

We accept returns and exchanges within 30 days of delivery, subject to the conditions below.

To be eligible for a return or exchange, your item must:

  • Be unworn and unused

  • Be in its original condition

  • Have all original tags attached

  • Be returned in its original packaging where possible

  • Be accompanied by proof of purchase

We reserve the right to refuse returns or exchanges for items that show signs of wear, use, damage, alteration, washing, staining, or excessive handling.

To request a return or exchange, please email info@gandgpro.com.

Items returned without prior approval may not be accepted.

Return Shipping

Unless the item is defective, damaged, or incorrect, customers are responsible for return shipping costs.

Customers may:

  1. Arrange and pay for their own courier service; or

  2. Request that we arrange collection, in which case the return courier cost may be deducted from any refund due.

We recommend using a tracked courier service, as we cannot be responsible for items lost in transit back to us.

Refunds

Approved refunds will be processed to the original payment method used during checkout.

Once your return has been received and inspected, we will notify you whether your refund has been approved.

If approved:

  • Refunds will typically be processed within 10 business days.

  • Your bank or payment provider may require additional time to reflect the refund.

Original shipping fees are non-refundable unless the return is due to our error.

Damaged, Defective or Incorrect Items

Please inspect your order upon delivery.

If you receive:

  • A defective item

  • A damaged item

  • An incorrect item

please contact info@gandgpro.com within 7 days of delivery and include photographs where possible.

Where a fault is confirmed, we will arrange replacement, exchange, repair, or refund at no additional cost to you.

Event Merchandise & Limited Edition Products

Many products sold through our store are limited-edition event merchandise.

Where stock is unavailable for an exchange, we may offer:

  • Store credit

  • A comparable replacement item

  • A refund

at our discretion.

Product availability is not guaranteed once a collection, event, or merchandise run has concluded.

Custom & Personalised Products

Custom-made, personalised, or made-to-order products cannot be returned, exchanged, or refunded unless they arrive defective, damaged, or incorrect.

Please ensure all customisation details are accurate before placing your order.

Non-Returnable Items

The following items are generally not eligible for return:

  • Gift cards

  • Downloadable digital products

  • Personalised or custom merchandise

  • Clearance or final-sale items (where clearly marked)

  • Products that have been worn, washed, altered, damaged, or used

Consumer Rights

Nothing in this policy limits any rights you may have under applicable South African consumer protection legislation, including the Consumer Protection Act.

Contact Us

For any refund, return, or exchange enquiries, please contact:

G&G Productions

Email: info@gandgpro.com

Website: shop.gandgpro.com

Address:
1 Hyde Lane
Hyde Park
Sandton
2196
South Africa